Session > If Post Organisation Can Transform, What’s Your Excuse? How Pošta Slovenije Is Reinventing the Future of Service

If Post Organisation Can Transform, What’s Your Excuse? How Pošta Slovenije Is Reinventing the Future of Service

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Pošta Slovenije is a 500-year-old institution turned national giant — but even post is not immune to disruption. With 6,000+ employees and operations spanning Central and Southeast Europe, they are reshaping their digital strategy to meet the demands of an AI-driven world. In this session, you’ll hear how Pošta is rethinking customer experience, automating complex processes, and laying the foundation for smarter services. Along the way, they are also building with Salesforce to unify data, streamline operations, and create a platform for long-term transformation. Their story is proof that if a postal service can reinvent itself, so can you.

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